FAQ

How are parcels delivered?

We use Australia Post Registered Parcel delivery and where applicable, Australia Post Delivery Choices.

Does your site display all the products you stock?

We have thousands of product lines and about one third are listed online. Please feel free to make enquiries about any product you are looking for and can’t find on the site.

How soon will my order be despatched?

Orders paid for on-site through Securepay or Paypal and received by 10:00am Mon-Fri will be processed that day. Off-site payment methods are slower and those orders are processed on the day of receiving payment. We will notify you of any delays. During promotions there may be an additional day for processing some orders.

When will I receive my order?

Please see Shipping for details

Do you deliver outside of Australia?

Yes, but we require that all international orders are paid by PayPal and that orders are a minimum of $100.00

Postage costs will be calculated based on parcel weight and destination and emailed to you. Additional postage will be invoiced through PayPal.

How do I ensure that my credit card information is secure?

Using our secure server means that your credit card number, name, address, and other information is guarded as it travels to our store. This is accomplished using a Secure Sockets Layer (SSL). Secure Sockets Layer is the protocol we offer for safely transferring sensitive information over the Web. Please see our Security web page.